Right of Withdrawal

Legal right of withdrawal/cancellation

The withdrawal right applies to all products with the exception of ‘personalised products’ and undergarments. The customer may withdraw from the contract statement in writing within 14 days without any reason (such as by letter, fax, email) or – if the matter occurs prior to the expiry of the deadline – also by returning the item.

The cancellation/withdrawal shall be addressed to:

Körtingstraße 2
30161 Hanover

By phone: +49(0)511 – 219 314 25
By fax:     +49(0)511 – 219 314 25
By email: info@coloursandcities.com

Consequences of cancellation

If the customer cannot or only in part return or render the received services or usage (such as benefits of use) or only in a worse condition, the customer shall provide the value compensation. The customer must render a value compensation for the worsened state and for the utilised benefit, to the extent that the usage or worsening can be traced back to the handling of the item or matter, that goes beyond the mere examination of the properties and functioning. The concept of ‘examination of properties and functioning’ is to be understood as testing and sampling any product in a manner that is typical and possible in a retail shop. All labels, regardless whether sewed-on or additionally attached (e.g. hanging labels) may not be removed or detached. The customer shall bear the regular costs of the return shipment if the shipped item corresponds to the ordered product and if the price of the item to be returned does not exceed EUR 40 or, in the case of a higher price, the customer has not yet rendered the compensation or a contractually agreed partial payment at the time of cancellation/withdrawal. Otherwise, the return shipment is free of charge for the customer. Required refund payments must be rendered within 30 days. For the customer, the payment period starts with the sent cancellation notice or item, and it begins for us when these are received.

End of the cancellation policy